Refund policy

Last updated: June 5, 2026

At DAVRIN, your satisfaction is our priority. Please review our return policy carefully before making your purchase, especially regarding heavy outdoor power equipment.

1. Return Window You may request a return within 30 days of delivery. To be eligible for a return, your item must be in its original, unused condition, in the original packaging, and include all accessories, manuals, and warranty documentation.

2. Important Restriction (Gasoline-Powered Equipment) For safety and operational reasons, any gasoline-powered equipment (such as lawn mowers or tractors) that has been fueled or oiled cannot be returned. Once the machine has been fueled or started, it is considered "used." If you experience technical issues with such a product, please contact an authorized local service center to utilize your manufacturer's warranty.

3. Restocking Fee Non-defective returns are subject to a 15% restocking fee to cover the costs of inspection, testing, and processing. The customer is responsible for all return shipping costs for non-defective items.

4. Damaged or Incorrect Items We take great care in shipping your equipment. However, if you receive a damaged or incorrect product, please contact us at support@davrinprime.com within 48 hours of delivery. You must provide photographic or video evidence of the damage. We will provide a return shipping label and arrange for a replacement or a full refund at no additional cost to you.

5. How to Initiate a Return To start a return, please email support@davrinprime.com with the following information:

  • Order Number

  • Reason for Return

  • Photographic evidence (if the item is damaged)

Our support team will review your request and provide a Return Merchandise Authorization (RMA) number along with instructions on where to send the product.

6. Refunds Once we receive your returned item, we will inspect it to ensure it meets the return criteria. If approved, your refund will be processed to your original payment method. Please allow 7–10 business days for the credit to appear on your statement, depending on your card issuer’s policies.

7. Non-Refundable Items

  • Items returned after the 30-day window.

  • Gasoline-powered equipment that has been fueled or oiled.

  • Products that are not in their original, unused condition.

Contact Information: If you have any questions regarding your return, please contact us:

  • Business Name: DAVRIN

  • Email: support@davrinprime.com

  • Phone: +1 (817) 392-6646

  • Address: 800 S Jennings St, Fort Worth, TX 76104, United States